SHIPPING POLICY

Shipping Policy
Last Updated: August 29, 2026
Thank you for shopping with Mel’s Place! We work hard to get your craft supplies packaged and on their way to you as quickly as possible.
Order Processing
Orders are generally processed within [1 BUSINESS DAY].
Business days are Monday through Friday and do not include weekends or holidays.
During sales, restocks, holidays, launches, or other high-volume periods, processing times may take longer.
If there is an unexpected delay with your order, we will do our best to keep you informed.
Shipping Methods
Available shipping options and costs will be displayed at checkout.
Once your order has been shipped, you will receive tracking information when tracking is available.
Please note that shipping times are estimates and are not guaranteed.
Shipping Address
Please carefully review your shipping address before placing your order.
Mel’s Place is not responsible for orders shipped to an incorrect address provided by the customer.
If you realize that your address is incorrect, please contact us immediately. We will do our best to make corrections before the order ships, but we cannot guarantee that changes will be possible.
Tracking Information
Once your package has been handed over to the shipping carrier, tracking information may take some time to update.
Please allow the carrier time to scan and process your package.
Delayed Packages
Shipping delays can occur due to weather, holidays, carrier volume, mechanical issues, or other circumstances outside of our control.
Mel’s Place cannot guarantee delivery dates once an order has been shipped.
Lost Packages
If tracking shows that your package is still in transit, please allow the shipping carrier time to complete delivery.
If you believe your package has been lost, please contact the shipping carrier first. We will assist where reasonably possible.
Delivered but Not Received
If tracking shows that your package was delivered but you cannot locate it:

1. Check around your property and with household members.

2. Check with neighbors.

3. Contact your local shipping carrier.

4. If applicable, contact your local post office or delivery facility.

Mel’s Place is not responsible for packages that are confirmed by the carrier as delivered.
Stolen Packages
Mel’s Place is not responsible for packages stolen after delivery.
We recommend shipping valuable orders to a secure location where someone can receive the package.
International Orders
[CHOOSE ONE: We currently ship within the United States only. / We offer international shipping.]
If international shipping is offered, the customer is responsible for any applicable customs fees, duties, taxes, or other charges imposed by the destination country unless otherwise stated.
Damaged Packages
If your order arrives damaged, please contact us within 7 days of delivery and provide photos of the item and packaging.
Please keep all packaging until the issue has been reviewed.
Contact Us
If you have questions about your shipment or order, please contact Mel’s Place through our website.
Mel’s Place
Website: www.melsplace.net
Thank you for your patience and for supporting our small business! 💕